Shipping policy

Shipping Policy

Thank you for shopping with Shanaè Monèt! We want to make sure your order arrives safely and on time. Please review our shipping information below.

Processing Time All orders are processed within 5–7 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Carriers We ship using USPS, UPS, and FedEx. The carrier used for your order will depend on your location and the size of your order.

Domestic Shipping (United States) Shipping rates are calculated at checkout based on your location and order details. You will be able to review your shipping cost before completing your purchase.

International Shipping We proudly ship worldwide! International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Shanaè Monèt is not responsible for delays caused by customs processing.

Tracking Your Order Once your order ships, you'll receive an email with your tracking number. You can use this to monitor your delivery through the carrier's website.

Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at contact@shanaemonet.com within 7 days of the expected delivery date and we'll work to make it right.